Viva88 Privacy Policy – Your Personal Data Protection

This Privacy Policy describes the data protection practices viva88, an online betting platform operating under the domain viva88.ng. It applies to all users who register, browse, or use any of our services, whether via the website or mobile app.

By registering an account or using our platform, you agree that your personal data may be collected and processed in the manner described in this document. We encourage you to read this policy in full so you have a complete understanding of your rights and how we manage your information.

This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We update this policy from time to time, and the latest version is always available on this page.

viva88 collects various types of information depending on how you interact with our platform. Below is a summary of the data we collect:

We only collect data that is strictly necessary to deliver our services safely and efficiently. We do not collect irrelevant or excessive data beyond what is required for the stated purposes.

The data we collect is used specifically for the following purposes:

• Service provision: Processing registrations, deposits, withdrawals, and managing your account seamlessly.
• Identity verification: Implementing KYC processes to ensure security and legal compliance.
• Platform security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Service communications: Sending transaction notifications, account updates, and important security information.
• Platform enhancement: Analysing usage patterns to enhance the player experience and system performance.
• Legal compliance: Meeting the reporting obligations and regulations required by the authorities.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support.

We will not use your data for any purpose beyond what is stated without first obtaining your consent. Any unanticipated new use will be communicated to you via notification or an update to this privacy policy.

viva88 does not sell or rent your personal data to any party. However, we share certain information with selected third parties only in the following situations:

• Payment providers: Required financial information is shared with licensed payment processors such as FPX, DuitNow, and e-wallet providers to complete your transactions.
• Technology service providers: Hosting, cybersecurity, and analytics partners that help us operate our platform — all bound by strict confidentiality agreements.
• Game providers: Minimum required data is shared with licensed game providers to enable gameplay and resolve any game disputes.
• Legal authorities: We will disclose information if required by law, court order, or to comply with directives from regulatory authorities.
• Identity verification: Licensed third-party identity verification agencies are used solely for KYC processing purposes.

All third parties we work with are required to meet data protection standards equal to or higher than our own. We conduct regular reviews of these third parties to ensure ongoing compliance.

We continuously invest in robust security infrastructure to ensure your data remains protected at all times. Our security measures include:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is protected by bank-grade encryption.
• Static data encryption: Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
• Two-factor authentication (2FA): Additional security layers are available for your account to prevent unauthorised access.
• 24/7 monitoring: Our security system automatically monitors for any suspicious activity around the clock.
• Regular security audits: Penetration testing and independent audits are conducted regularly to identify and patch any vulnerabilities.
• Internal access controls: Only authorised personnel with a need-to-know basis have access to your personal data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect any suspicious activity on your account, please contact our support team immediately.

viva88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies: Helping us understand how players use our platform so we can improve the user experience.
• Functional cookies: Remembering your preferences such as language, display settings, and login details for a more convenient experience.
• Analytics cookies: Collecting anonymous statistical information about usage patterns for platform improvement purposes.

You can manage cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of our platform. For more information on managing cookies, refer to your web browser's documentation.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by viva88:

To exercise any of the above rights, please contact our support team. We will process your request within 30 days working days. Some requests may require identity verification beforehand to ensure the security of your data.

Platform viva88 is exclusively for users aged 18 years and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If you are a parent or guardian and discover that a minor has registered an account or provided us with their personal information without your knowledge, please contact us immediately. We will take prompt action to delete all related data and close the account.

We use an age verification system during the registration process and reserve the right to request age verification documents at any time if there is doubt about a user's eligibility.

In certain circumstances, your personal data may be transferred to and processed in countries outside Malaysia. This may occur when we use international cloud servers or work with overseas service providers.

When your data is transferred outside Malaysia, we ensure that:

• The recipient country has an equivalent or higher level of data protection.
• Appropriate data transfer agreements have been established between us and the recipients.
• Adequate technical and organisational protection measures are fully observed.

viva88 does not retain your personal data longer than necessary. Our retention periods are as follows:

• Active account data: Retained for the duration your account is active and up to 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• Support communication logs: Retained for 2 years after the last interaction.
• Security log data: Retained for 12 months for security investigation purposes if required.
• Marketing data: Deleted within 30 days after you withdraw your consent.

Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. You may contact our Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of our platform.
• Response time: We aim to respond to all privacy enquiries within 3 working days, and resolve formal requests within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority in your region.

viva88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Displaying a clear notice on our platform's home page for at least 14 days before the changes take effect.
• Sending a notification to your registered email if changes materially affect the way we process your data.
• Updating the "Updated" date at the top of this page.

Continued use of the platform viva88 after the amendment's effective date will be considered as your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.